CUSTOMER POLICIES

Welcome to Arewa’s Label. We create thoughtfully designed Nigerian and African fashion pieces, including ready-to-wear styles, made-to-order pieces, and custom wedding gowns.

Because many of our pieces are made specifically for each customer, we encourage you to read these policies carefully before placing an order.

By placing an order with Arewa’s Label, you confirm that you have read, understood, and agreed to the policies below.

1. ORDERING & PRODUCTION

Ready-to-Wear (RTW)

Our Ready-to-Wear pieces are available in the sizes and specifications stated on the product page.

• RTW pieces are sold according to the size, colour, length, and specifications displayed on the product page.

• RTW pieces are not automatically made to a customer's individual measurements.

• Customers are encouraged to review our Size Guide carefully before ordering.

• Where alterations are available, they must be requested before production or dispatch and may attract an additional fee.

• RTW items that have been altered or customised at the customer's request may not be eligible for return or exchange.

Made-to-Order (MTO)

Some Arewa’s Label pieces are made specifically after an order is placed.

• Made-to-order pieces are not ready-to-wear and require production time before dispatch.

• The estimated production timeline will be stated on the relevant product page or communicated to you before/after your order is placed.

• Production timelines may vary depending on the design, fabric availability, order volume, level of customisation, and our current production schedule.

• Production days refer to working days unless otherwise stated.

• Placing an order does not mean the item will be dispatched immediately.

• Because made-to-order pieces are produced specifically for you, cancellation may not be possible once production has commenced.

Custom Requests

Certain Arewa’s Label designs may be customised, depending on the design.

Customisation may include:

• Adjusting the length

• Adjusting sleeves

• Changing neckline or other design details

• Using a different colour

• Providing custom measurements

• Other reasonable design modifications

Custom requests may attract an additional charge depending on the request.

Not every design can be customised. All custom requests are subject to assessment and approval by our production team.

A request is only considered approved once Arewa’s Label confirms it.

2. CUSTOM WEDDING GOWNS

Our wedding gowns are custom-made pieces and are treated differently from our standard Ready-to-Wear products.

Each gown is made specifically for the bride based on the agreed design, measurements, colour, fabric, and other approved details.

Wedding Gown Orders

• Wedding gowns are made to order and are not off-the-rack/ready-to-wear pieces.

• Brides are required to provide accurate measurements or attend an approved measurement appointment where applicable.

• The required measurements and measurement instructions will be communicated during the ordering process.

• Brides are responsible for ensuring that the measurements submitted are accurate.

• Where possible, we recommend that measurements are taken professionally.

• Arewa’s Label may request clarification or additional measurements before production begins.

• Production will begin after the required order details, measurements, colour, design specifications, and payment have been confirmed.

Wedding Gown Colours

Because our wedding gowns are custom-made, brides may be able to select a colour other than the colour shown in the sample, depending on the design and availability of the requested fabric.

• Custom colours must be confirmed with Arewa’s Label before production.

• Colour availability depends on the fabric and supplier availability.

• The colour shown on a screen may differ slightly from the actual fabric due to lighting, photography, screen settings, and camera quality.

• Once a colour has been approved and production has started, colour changes may not be possible.

• Customers should ensure that they are satisfied with their selected colour before production begins.

Wedding Gown Measurements & Fit

• Customers must provide accurate measurements when requested.

• We are not responsible for fitting issues resulting from measurements supplied incorrectly by the customer.

• If a professional measurement appointment is available, customers are encouraged to use this option.

• Because gowns are handmade, minor differences between the sample and the finished gown may occur.

• Where a fitting or alteration is required due to an approved design or production issue, Arewa’s Label will assess the matter and determine the appropriate solution.

• Alterations requested because of a change in the customer's body measurements after the measurements were submitted may attract an additional fee.

Wedding Gown Changes & Cancellations

Once production of a custom wedding gown has started:

• The order cannot ordinarily be cancelled.

• Changes to the design, colour, measurements, fabric, or other specifications may not be possible.

• Any approved changes may attract additional costs and may extend the production timeline.

• Custom wedding gowns cannot be returned simply because the customer has changed their mind.

For this reason, please make sure all details are confirmed before production begins.

Wedding Dates

Customers should provide their required wedding/event date when placing a wedding gown order.

We strongly recommend ordering sufficiently in advance to allow time for:

• Production

• Fittings

• Possible alterations

• Dispatch or delivery

• Unexpected production or courier delays

Arewa’s Label cannot guarantee that a gown ordered too close to an event date will be completed or delivered by the customer's desired date unless the timeline has been specifically confirmed by us.

3. SIZING & MEASUREMENTS

Please consult our Size Guide before purchasing Ready-to-Wear pieces.

For custom and made-to-order pieces:

• Follow the measurement instructions provided by Arewa’s Label.

• Provide accurate and current measurements.

• Measurements should preferably be taken by a professional or someone experienced in taking body measurements.

• Do not estimate your measurements.

• If your measurements change significantly after placing an order, please inform us as soon as possible.

For customers who are able to visit us in person, measurement appointments may be available subject to location, availability, and prior arrangement.

Providing measurements does not mean that alterations caused by later changes in body measurements will be free of charge.

4. FABRICS, COLOURS & HANDMADE VARIATIONS

Arewa’s Label carefully selects fabrics and materials for our pieces.

However:

• Fabric availability can change.

• Some fabrics may not be restocked once sold out.

• A fabric restock may differ slightly in shade, texture, pattern placement, or finish from a previous batch.

• Colours may appear different depending on lighting, photography, camera quality, and individual screen settings.

• Minor variations are possible with handmade garments and should not automatically be considered defects.

If you require additional photos or videos of a fabric before ordering, please contact us.

5. PRICING & PAYMENT

• All product prices are displayed on the relevant product page.

• Prices may be displayed in the applicable currency depending on the customer's market and the payment/checkout settings available to them.

• The final amount payable will be shown at checkout before the order is completed.

• Customisation, alterations, special requests, rush production, and other additional services may attract separate charges.

• Customers are responsible for reviewing the final order details and total amount before completing payment.

• An order is only confirmed once successful payment has been received and the order has been accepted by Arewa’s Label.

Where applicable, customers may be required to pay a deposit or full payment before production begins. The applicable payment terms will be communicated at the time of order.

6. DISCOUNTS & PROMOTIONS

• Discount codes are subject to their stated terms and expiry dates.

• Only one discount code may be used per order unless otherwise stated.

• Discount codes cannot be exchanged for cash.

• Discount codes may not apply to custom orders, wedding gowns, sale items, or other excluded products unless expressly stated.

• Promotional offers cannot be combined unless specifically stated.

• Arewa’s Label reserves the right to modify, suspend, or withdraw a promotion at any time.

• A discount does not apply retrospectively to an order that has already been placed.

7. ORDER CHANGES & CANCELLATIONS

Please review your order carefully before completing payment.

For Ready-to-Wear orders, cancellation or changes may only be possible before the order has been processed or dispatched.

For Made-to-Order and Custom orders:

• Orders cannot ordinarily be cancelled once production has started.

• Changes requested after production has commenced may not be possible.

• Approved changes may attract additional charges.

• Changes may also extend the original production timeline.

Custom wedding gowns are subject to the specific terms outlined in our Custom Wedding Gown Policy above.

8. PICKUP

Where pickup is available:

• Customers will be notified when their order is ready for collection.

• Please provide your order number or confirmation when collecting your order.

• If someone else will collect your order on your behalf, please notify us in advance and provide the person's name and relevant details.

• Orders should be collected within the period communicated by Arewa’s Label.

• Customers are responsible for ensuring that someone is available to receive their order or arrange collection within the agreed period.

• Extended storage may not be available indefinitely.

9. DELIVERY

Delivery options and costs depend on the customer's location, order size, delivery provider, and selected shipping method.

Nigeria

Delivery timelines will depend on the destination and courier service selected.

United Kingdom & International Orders

Arewa’s Label ships to customers outside Nigeria where delivery is available.

• Delivery times vary by destination and courier.

• Estimated delivery times are not guaranteed and may be affected by courier delays, customs processing, public holidays, weather, or other circumstances outside our control.

• Customers are responsible for providing accurate delivery information, including their full name, address, phone number, postcode/ZIP code, and any other information required by the courier.

• Incorrect or incomplete delivery information may result in delays or additional delivery charges.

Customs, Duties & Taxes

For international orders:

• Customs duties, import taxes, VAT, clearance fees, or other charges may apply depending on the destination country and shipping method.

• Unless explicitly stated at checkout, these charges are not included in the product price or shipping fee.

• Any applicable customs duties, taxes, or destination-country charges are the responsibility of the customer.

• Arewa’s Label does not control the customs policies or charges imposed by the destination country.

Delivery Delays, Lost or Stolen Packages

Once an order has been handed over to the courier:

• Arewa’s Label cannot directly control the courier's delivery schedule.

• We will assist customers in contacting the courier where necessary.

• Customers should monitor their tracking information where tracking is available.

• Arewa’s Label is not responsible for delays caused by customs, incorrect delivery information, courier disruptions, or circumstances outside our control.

• If a parcel is confirmed as lost or damaged in transit, we will work with the courier to determine the appropriate resolution.

If a customer refuses delivery or provides incorrect delivery information resulting in a return, additional delivery or return charges may apply.

10. RETURNS, REFUNDS & EXCHANGES

Because many of our pieces are made specifically for each customer, our return policy depends on the type of item purchased.

Ready-to-Wear

Returns or exchanges may be considered only where the item is eligible under our return policy and is returned in its original condition.

Items must:

• Be unworn

• Be unused

• Be free from stains, makeup, perfume, sweat, or damage

• Have all original tags attached

• Be returned with the original packaging where applicable

Customers should contact us within the stated return period after receiving their order if there is an issue.

Made-to-Order & Custom Pieces

Made-to-order and custom pieces are generally non-returnable and non-refundable simply because a customer has changed their mind.

This includes pieces that have been:

• Custom-sized

• Custom-coloured

• Altered

• Modified

• Made according to specific customer measurements

• Made according to an approved special request

Wedding Gowns

Custom wedding gowns are final sale because they are produced specifically for the individual bride.

A return, remake, alteration, or other resolution may be considered where there is a confirmed production error or the gown materially differs from the agreed specifications.

If you believe there is an issue with your wedding gown, contact us immediately after receiving it with clear photographs/videos and details of the issue.

Incorrect or Damaged Items

If you receive an item that is incorrect or arrives damaged:

• Contact us within the applicable reporting period stated by Arewa’s Label.

• Provide your order number and clear photographs/videos showing the issue.

• Do not alter, wash, wear, or attempt to repair the item before contacting us.

• We will review the issue and determine the appropriate resolution.

Where the issue is caused by incorrect customer measurements, a change in body measurements, customer-selected colour, or another customer-provided specification, additional alteration or remake charges may apply.

Colour Exchanges

Customers should carefully confirm their selected colour before placing an order.

Custom-colour and custom-made orders cannot ordinarily be exchanged because of a change of colour preference after production has started.

Refund Processing

Where a refund has been approved, the processing time may depend on the payment method, bank, payment provider, and customer's location.

11. CARE INSTRUCTIONS

All customers should review and follow the appropriate Care Instructions for their garment.

Different fabrics, embellishments, lace, embroidery, beading, corsetry, and other materials may require different care.

Arewa’s Label is not responsible for damage resulting from:

• Incorrect washing

• Incorrect ironing

• Improper storage

• Use of unsuitable cleaning products

• Failure to follow the recommended care instructions

• Alterations or repairs carried out by another person or business

For delicate or heavily embellished garments, professional cleaning may be recommended.

12. BULK & SPECIAL ORDERS

We welcome selected bulk, bridal, event, corporate, and other special production requests.

Customers interested in bulk production should contact us through the appropriate enquiry channel or submit the relevant form where available.

Bulk orders may have different:

• Minimum quantities

• Pricing

• Production timelines

• Payment terms

• Delivery arrangements

• Customisation options

These terms will be communicated and agreed upon before production begins.

13. CUSTOMER COMMUNICATION

Customers may contact Arewa’s Label through our official communication channels for:

• Order enquiries

• Custom requests

• Wedding gown enquiries

• Measurement questions

• Delivery enquiries

• Returns and complaints

• General customer support

Please include your order number where applicable so that we can assist you more efficiently.

14. PRIVACY & DATA PROTECTION

Arewa’s Label collects customer information necessary to process orders and provide customer service.

This may include:

• Name

• Email address

• Phone number

• Billing and delivery information

• Measurements where required for custom orders

• Payment and transaction information

• Other information voluntarily provided by the customer

Customer information may be shared with trusted service providers where necessary to fulfil an order, such as payment processors, delivery companies, and other relevant service providers.

We do not sell customers' personal information.

Customers may contact us regarding requests to update or manage their personal information, subject to applicable legal requirements.

Customer reviews, photographs, or other content may only be used for promotional purposes where appropriate consent has been obtained.

15. INTELLECTUAL PROPERTY & BRANDING

All content belonging to Arewa’s Label, including:

• Brand name

• Logo

• Product photographs

• Website content

• Product descriptions

• Graphics

• Designs

• Videos

• Social media content

• Other original brand materials

remains the intellectual property of Arewa’s Label or its respective rights holders.

Unauthorised copying, reproduction, modification, distribution, or commercial use of our content, designs, photographs, or branding is prohibited.

Collaboration, partnership, licensing, or content-use enquiries should be directed to Arewa’s Label through our official contact channels.

16. POLICY UPDATES

Arewa’s Label may update these policies from time to time to reflect changes in our business, products, services, payment methods, delivery arrangements, or applicable requirements.

The latest version published on our website will apply to future orders.

17. CUSTOMER ACKNOWLEDGEMENT

By placing an order with Arewa’s Label, you acknowledge that you have read and agreed to our customer policies, including the terms relating to made-to-order products, custom requests, measurements, wedding gowns, delivery, returns, refunds, and exchanges.

If you have any questions about a product or order, please contact us before placing your order so that we can clarify the relevant terms.

Arewa’s Label
Nigerian & African Fashion | Made-to-Order | Custom Bridal & Wedding Gowns

For enquiries and customer support:
Please contact us through the official contact details provided on our website.